Our Philosphy

At Okana, all our products are made from fresh, minimally processed natural ingredients with a higher concentration. Our focus remains on providing optimal nutrients and vitamins for your skin.

  1. 100% natural derived ingredients - Safe, gentle non-toxic ingredients. Our skincare products are given the same integrity and respect as the healthy food you put inside your body. They are made from fresh, minimally-processed natural ingredients that provide the most nutrients and safety for your skin. Naturally derived ingredients are biocompatible with our skin and can deliver stunning results! We are committed to using natural and nontoxic ingredients for your health and for the results they deliver, and not that we can promote ourselves as a “green” company for marketing purposes.
  2. Minimum ingredients Using fewer ingredients means more potent skincare. An excessively long ingredient list usually means that the product only contains minimal amounts of each ingredient. They might have great properties, but if only small quantities are present, they are not going to work as well. We only include ingredients that your skin needs at their highest concentration level. None of our products have thickeners, stabilisers, fragrances or synthetic preservatives. With us, you only get what you see. This means there is no room to hide our ingredients, or use marketing gimmicks. Only the ingredients that your skin needs - and nothing it doesn’t.
  3. Advanced natural skincare technology Our formulas are developed using the most advanced natural skincare technology available. We work with chemists, biologists, botanists and integrated medicine practitioners all over the world to stay on top of the latest natural ingredient discoveries, extraction techniques and preservation technologies so that we can bring you the most effective products available in natural skincare. In fact, we are one of the very few companies in the world to bring such advanced self-preserving formulas and food-grade ingredients in natural skincare for mass production.
  4. One-of-a-kind formulas Our products are made by a team of industry experts. All our formulas are created from scratch and contain no generic fillers or pre-made bases like most beauty brands. Every ingredient has a specific purpose and delivers targeted results. All our products our made in-house here in New Zealand. For us, the know-how and the whole process of sourcing fresh quality ingredients to processing and packaging is just as important.
  5. Simple luxuary Simplicity is the luxury that very few skincare brands can afford to provide. It is easy to make a skincare product with 20 ingredients or more, but to create a formula with 4-7 ingredients is very difficult. For us, the challenge was to create simple luxurious products without losing its sensory and visual appeal, with minimum and simple / easy to understand ingredients. This required pure innovation, creating formulas from scratch using advanced technology and knowledge of latest ingredients.

At Okana, each product has its own sensory feel, and unique texture. The techniques and ingredients used to make them is the most advanced in natural skincare.

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If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.

How much does shipping cost?

New Zealand Free 2 - 4 working days
Australia $15 5 - 10 working days

Okana is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct. If you have further issues with delivery of your item you can contact us.

How to track your parcel in New Zealand:

You’ll find your tracking number in the dispatched email. Enter this tracking number at www.posthaste.co.nz/tracktrace.html#ABarCode

1. What is your policy on animal testing?

Okana do not test on animals and do not ask others to do so.

2. Who formulates your products?

All of Okana formulations are made by our in-house team of bio-chemists and materials-chemists in our own lab.

3. Who manufactures your products?

All of Okana products are manufactured in house as per order basis. All orders are produced fresh, handmade in small batches to maintain freshness and its quality.

4. Do you avoid controversial or harmful ingredients in your formulations?

At Okana, we like to treat our skincare products the same way you like to treat your food. i.e. all Okana products are free of parabens, sulphates, mineral oil, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, oxybenzone. Our promise to you, If you can not put in your mouth, we will not include it in our product. If you have questions about any ingredient that we use, please reach out to us here and we will provide a response.

5. Are Your Products Vegan?

Yes all of them. We genuienly believe in animal welfare and being environmental friendly. We do not test our products on animals, nor use their by-product as our ingredient.

6. Are your products Suitable for Pregnant or Breastfeeding Women?

Yes absolutely. We will never use any questionable ingredient that can harm your body in long-term. All our products are made from 100% natural edible ingredients.

7. How Do I Store Your Products?

We recommend storing all of our products in a cool dry place away from direct sunlight. Refrigerating our products will not enhance their longevity. We suggest using all products from Okana within 6 months.

8. What is the Expiry Date of Your Products?

The shelf life of our products is 12 month, but we generally suggest using any products from Okana within 6 months of opening. This ensures the freshness and quality of our ingrdients.

9. Can You Recommend Products for My Skin Concerns?

Of course, we would love to help! You can submit an inquiry on our contact page and be sure to let us know what products you’re currently interested in, your primary skin concerns, and your currently daily regimen (if you have one).

10. Can You Send Me Samples?

We currently have no sample sizes, but we are working on it! Stay tuned for future opportunities to sample our products ❤.