Has your skin type changed? Audit your face now! 

Has your skin type changed? Audit your face now! 

There are oodles of products in the market designed to reduce oiliness, provide rich moisture, reduce sensitivity or stop breakouts. Many of them do a great job, but if you’re buying something for oily skin when your skin is actually dry, don’t expect miracles. For great results and ongoing youthfulness, you need to label your skin correctly. 

Your skin type doesn’t stay the same throughout your life. To audit your skin and get an up-to-date result, here’s the process:  Wash your face, don’t apply any products, wait two hours and see what’s going on.

  • Dry or sensitive skin will be tight, rough, red and perhaps flaky in places
  • Oily skin will have visible greasiness and a bit of shine
  • Combination skin will have oil in the T- zone, as well as dryness in places like the cheeks
  • Normal skin will be smooth, with no excess shine or dry spots.

Once you have reality staring you in the face, evaluate your current skincare programme accordingly. Here are our recommendations for each skin type.

How to cope with oily skin

To keep itself healthy, skin creates sebum, which is a natural oil. It’s perfectly pH balanced to keep your skin slightly acidic and it’s important for retaining moisture. But excess oiliness happens when the skin goes into overdrive, resulting in breakouts and a slightly greasy appearance. This is made worse if the facial pores are large; the bigger the pore, the more active the oil production is.

If you have oily skin, breakouts will always be a probability. You’ll be prone to an oily film on your face and it will be hard to find a sunscreen that doesn’t feel heavy and sticky.

The great news about oily skin is that it means you’ve got a fantastic built-in moisturising system, are less prone to wrinkles and your skin barrier is probably quite healthy. As you age, your skin tends to dry out and produce less oil, so if you had oily skin as a teen, you might find it’s different in your 40s.

Your main objectives will be to keep your skin clean and fresh looking, minimise oil production, reduce visible pores, and lessen breakouts and acne.

Wash: It might be tempting to try to clean all that oil away and leave your skin feeling squeaky clean. However, the opposite is true: removing all the oil makes your skin produce even more oil. Instead, try the Korean method of double-cleansing, using an oil cleanser first (like attracts like) and a foaming cleanser for the second clean. This removes all makeup, sweat and grime without drying out your skin and stimulating excess oil production. Start with Okana’s Mango and Apricot Cleanser (more here) and follow up with our Apple Juice Foaming Cleanser (more here).

Moisturise: Just because your skin is prone to oiliness doesn’t mean you can skip moisturisation. Under that oil, your skin still needs hydrating. Avoid heavy, rich creams and try using a product with a lightweight or gel formula. This will help your skin to retain water without leaving a greasy layer on top.

Treatment: Because your skin is robust, you can lightly exfoliate or do a skin treatment a few times a week. Use a gentle exfoliator or try a home-made facial using yoghurt, papaya or finely-ground oats.

How to look after dry skin

The biggest giveaway that you have dry skin is dullness. This is because dry skin has a top layer of desiccated, dead skin cells, which make the skin look lifeless. The dry skin could be due to sun damage, over-exfoliation, damage to the skin barrier, using too-hot water in the shower or hormonal changes due to age.

To bring life back into your complexion, handle your skin with care. This means gently removing the dead skin cells, and providing intensive moisture and nourishment to the skin underneath. Dry skin can’t be left to look after itself, because it contributes to premature aging, wrinkles and fine lines.

Wash: Use an oil-based or cream cleanser. Most foaming cleansers deplete moisture and leave your skin like the Sahara - parched and lifeless. Only wash with tepid water, as hot water dries the skin out.

Moisturise: Dry skin can do with a lot of extra help in this area, so use specific rich moisturising creams for day and night. For your night-time fix of moisture, try Okana’s Berry Blend Night Moisturiser (more here), which is packed with nutrients and uses apricot kernel oil for an extra moisture boost.

See our guide to 'The best moisturiser for dry skin here'.

Treatment: A gentle exfoliator once a week might be all you need to slough off that layer of dead skin. Because your skin is dry, you could consider a fruit enzyme treatment that gently removes old skin without drying, scratching or damaging your dry skin. Or keep it simple with our Bamboo Bead Face Scrub (more here) – it gently removes that build-up of dead skin cells and the bamboo is rich in minerals.

How to care for sensitive skin

You’ll know if you have sensitive skin. It’s prone to inflammation and damage, is easily irritated and stings a bit when you wash it. Sometimes, for no apparent reason, it may react wildly to a product, even one you’ve used before with no problems. Having sensitive skin is a nervous nightmare – you’re always reading ingredient lists and your bathroom cupboard will be full of products you’ve given up on.

Some products should be avoided completely. Isopropyl myristate, alcohol-based toners, fragranced products, sulfates and chemical barrier sunscreens can all be very problematic for sensitive skin. You should also minimise wine, cocktails and stress, which can trigger skin sensitivity.

The good news is that sensitive skin may be transitory, because it’s often due to skin barrier damage or a certain stage in your life.

See 'How to choose the best natural face cleanser for your skin type (here). 

Wash: Just like dry skin, avoid foaming cleaners and opt for cream or oil-based cleaners. Apply gently, avoid using hot water and dry your skin by patting it with a clean towel, not scrubbing.

Moisturise: You need a product that helps to restore balance and heal the skin barrier. Try to find a natural, simple product that’s non-reactive, healing, and super gentle. Products that contain avocado, rosehip and jojoba oil are an excellent start. As your skin heals, you can try to incorporate new products.

Treatment: While you want to give your skin TLC, you mustn’t aggravate it further. Try a very gentle exfoliation once a week. Finely ground oats mixed with honey makes a soothing, anti-inflammatory scrub and could be a weekly treatment. Focus on providing nourishment and healing.

How to deal with combination skin

If you have zones of oiliness and dryness or your skin seems to get dry in winter but is fine in summer, then you might have combination skin. Juggling two different skin types in one face is perfectly normal, but it might take some extra management. For instance, many people with combination skin have an oily t-zone, with excessive oil on the nose and forehead.

Cleansers: You could be in for a bit of trial and error here, as you try to find a cleanser that works for your whole face.  We think you should lean towards an oil or cream cleanser, to keep dry areas supple and calm.

Moisturise: Try using different products for different parts of your skin. Use a lighter moisturiser for oily areas and a richer moisturiser for dry areas. Adapting to the needs of combination skin means a certain amount of experimentation. Also consider applying a toner between cleansing and moisturisation.  Okana’s Cucumber and Lettuce Toner (more here) is cooling, balancing, delivers moisture and won’t irritate your dry skin zones.

Treatment: This is your chance to give dry skin some extra moisture and to help clear the pores in the oily areas. A gentle exfoliation once or twice a week is a good start and a once-a-week face mask will help to keep the spots away from oily areas.

How to keep normal skin fabulously normal

If your skin doesn’t have any obvious problems - it’s not dry, flaky, oily or prone to acne - then you have the holy grail - normal skin. This skin type is well-hydrated, healthy, maintains an even level of sebum production and doesn’t require specialised care.

The biggest challenge with normal skin is keeping it normal. Diet, ageing and your environment can affect your skin, so a good routine is crucial for keeping your skin in top form.

Cleanser: You don’t want to strip your skin of natural oils, but you still want to effectively remove all traces of the day. K-beauty routines recommend double-cleansing at night, which involves using an oil-based cleanser followed by a foaming cleanser. Doubling up on cleanser removes all traces of makeup, including eyeliner, and means your skin is clear and ready for bed.

Moisturise: While normal skin isn’t too needy, you still need to keep it healthy and balanced. Try switching to our Vegetable Garden Day Moisturiser (more here). It features macadamia oil for that lush skin feel, plus lots of nutrients to make your skin glow.

Treatment: Consider using a gentle manual exfoliator two or three times a week. A moisturising face mask once a week will also help to keep your skin looking clear, lush and fresh.

Advice for all skin types - always wear sunscreen

Regardless of your skin type, you need to wear sunscreen every day. Try to choose a physical barrier, such as a zinc or titanium-based cream, rather than a chemical-based one. Avoid products like oxybenzone and octinoxate, as they damage the environment and are toxic to coral reefs and marine life. Sunscreen is important to avoid damage from UV rays, which hasten the arrival of wrinkles and increase the risk of skin cancer.

See our Radiant Skincare Box Set

Simplify your daily skin ritual and transform your skin with the entire Okana facial care range.

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If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.

How much does shipping cost?

New Zealand Free shipping above $30 2 - 4 working days
Australia $20 5 - 10 working days

Okana is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct. If you have further issues with delivery of your item you can contact us.

How to track your parcel in New Zealand:

You’ll find your tracking number in the dispatched email. Enter this tracking number at www.posthaste.co.nz/tracktrace.html#ABarCode



**Note! Orders sent to destinations outside of New Zealand may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

1. What is your policy on animal testing?

Okana do not test on animals and do not ask others to do so.

2. Who formulates your products?

All of Okana formulations are made by our in-house team of bio-chemists and materials-chemists in our own lab.

3. Who manufactures your products?

All of Okana products are manufactured in house as per order basis. All orders are produced fresh, handmade in small batches to maintain freshness and its quality.

4. Do you avoid controversial or harmful ingredients in your formulations?

At Okana, we like to treat our skincare products the same way you like to treat your food. i.e. all Okana products are free of parabens, sulphates, mineral oil, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, oxybenzone. Our promise to you, If you can not put in your mouth, we will not include it in our product. If you have questions about any ingredient that we use, please reach out to us here and we will provide a response.

5. Are Your Products Vegan?

Yes all of them. We genuienly believe in animal welfare and being environmental friendly. We do not test our products on animals, nor use their by-product as our ingredient.

6. Are your products Suitable for Pregnant or Breastfeeding Women?

Yes absolutely. We will never use any questionable ingredient that can harm your body in long-term. All our products are made from 100% natural edible ingredients.

7. How Do I Store Your Products?

We recommend storing all of our products in a cool dry place away from direct sunlight. Refrigerating our products will not enhance their longevity. We suggest using all products from Okana within 6 months.

8. What is the Expiry Date of Your Products?

The shelf life of our products is 12 month, but we generally suggest using any products from Okana within 6 months of opening. This ensures the freshness and quality of our ingrdients.

9. Can You Recommend Products for My Skin Concerns?

Of course, we would love to help! You can submit an inquiry on our contact page and be sure to let us know what products you’re currently interested in, your primary skin concerns, and your currently daily regimen (if you have one).

10. Can You Send Me Samples?

We currently have no sample sizes, but we are working on it! Stay tuned for future opportunities to sample our products ❤.


Loyalty Program

How do I join?

If you have already signed up for a OKANA account, you are automatically enrolled. Otherwise, signup at the top of this page!

How do I earn points?

Piece of cake! You can earn points by signing up (done!), referring friends and making purchases and they automatically show up in your account.

How do I view my point balance?

Check out your point balance in the top bar of every page. **

How do I redeem my points for OKANA goods?

Select the tab called Rewards. Here you'll see all the reward levels available. If you have enough points, you can redeem them for a reward and use that reward at checkout.

Is there a limit to the number of points I can earn?

No, this is yours for the taking! The more you buy and share, the more you earn. Just remember that your points expire after 1 year after your most recent order!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: You earned these points which can be redeemed on rewards immediately.
Pending: No biggie, these points just need to be verified before you can redeem them. This typically applies to purchases and referrals. In 7 days, you’ll see these points as approved.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Unfortunately, your pending points will become 'cancelled' and will be removed from your account.

Can I use my points during checkout?

Yes, but you must log in first. Otherwise, you must redeem your points for a voucher, which can then be applied during checkout. You can redeem your points in your rewards dashboard.

How do I leave the program?

That's a bummer! If you no longer wish to earn points, please contact us and ask to be removed from the program by contacting us at hello@okanaskincare.com. In doing so, you will lose any points you have accrued.

What happens if I leave and decide to join again?

We'd love to have you - just click “Join Now” on The Rewards page! Sadly, your point total will begin from zero. (So give some serious thought to leaving in the first place!)

What happens if I redeem a reward and then return that purchase? Do I get my reward/points back?

Once your points have been used, they will not be re-issued

Where can I send my questions, concerns, or compliments?

We always love hearing from you. Just shoot us an email at hello@okanaskincare.com.

I have a Okana Subscription. Can I still earn points?

Yes you can! You’ll earn points every time your subscription is processed.

What happens to my point if I cancel my subscription?

You will still retain points from your past purchases but will no longer have exclusive access to subscription club and instead will go to the club your points accumulate to.

When do my points expire?

Okana points expire and are removed from your balance 12 months after the day you originally earned them. Your points may go up or down on a daily basis depending what points you have earned that day, or what points expire. You can check your points balance at any time by checking your personalised OKANA Rewards dashboard.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, Return the products, even if used in original packaging that you received it.

To complete your return, Send the products back at below address along with your order number and full name the order was made under. Also email us once sent with tracking number. This will help us to process refund payment quicker. Sent it to:

Okana skincare Ltd
c/o Zodiac motors
298 Great South Road
Auckland, 2102

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:
customercare@okana.co.nz.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send it to us.

OVERVIEW

This website is operated by okanaskincare. Throughout the site, the terms “we”, “us” and “our” refer to okanaskincare. okanaskincare offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - SMS / TXT MESSAGING

As a service to you we have SMS shortcodes in place for you to use to contact us. Standard message rates apply when sending text messages to the short code service.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall okanaskincare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless okanaskincare and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - LOYALTY PROGRAMME

Okana Skincare’s customer loyalty programme (“Okana Loyalty Programme”) is managed and conducted by Okana New Zealand Limited (“Okana”, “we”, “us” or “our”) for the benefits of its customers (“customer”, “Member” or “you”). Opting in to the programme is automatic upon the creation of a customer account on the Okana online store.

By opting into the programme, you agree to the Terms and Conditions of the Okana programme and our Privacy Policy. Please read these Terms and Conditions and Privacy Policy before you opt into the programme. You can refer to our Privacy Policy to find out more about how we use your personal information and how to opt out of receiving digital communications.

Participation and Membership

Participation in the programme is open to customers worldwide. You must be at least the age of majority in your state or country of residence to opt in to the programme. If you are under the age of majority, you must have permission from a parent/guardian to opt in to the programme who must read and consent to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, please do not participate in the programme, or contact hello@okanaskincare.com to opt out.

Calculation of Okana Programme Points

Spending in our online store will earn you points provided you use the email associated with your Okana Programme Account.

Okana programme spend:
- Relates to the final amount you pay at checkout.
- Is calculated after discounts, shipping and tax have been applied.
- Does not include returns, reimbursements or refunds.

Programme points expire 12 months to the day after you earn them. Your current balance is calculated in real time. Your points may fluctuate on a daily basis depending on what points you have earned that day, or what points have expired. Okana reserves the right to change points if we believe someone has unfairly accumulated points outside of the rules set out in this document. Points are non redeemable for cash or monetary value. Points are only available to be accumulated online.

Okana Programme levels

You will achieve Okana Programme Levels by spending in our online store, or by successfully completing certain point-earning actions.

Silver

To access you need: 0 – 9,999 Okana points.
Every $1 spent on Okana products equates to 20 points.

Gold

To access you need: 10,000 – 19,999 Okana points.
Every $1 spent on Okana products equates to 25 points.

Diamond

To access you need: 20,000 or more Okana points.
Every $1 spent on Okana products equates to 30 points.

Subscription club - the lounge

You get instant access to the Diamond club. In an event you cancel your subscription, your diamond club access will be downgraded to the club your points accumulate to depending on your purchase history.

You will move to the next level once you have reached the required number of points. You’ll then get to enjoy the benefits of that level for the next 12 months. You cannot drop down a level within those 12 months, but you can move up another level which you will then get to enjoy for the next 12 months. Your level eligibility will be reviewed on the 12 month anniversary of you joining that level. If you have the required points, you will get to continue enjoying that level for the next 12 months, if you do not have the appropriate amount of points needed, you will then drop down a level.

If a programme level has been achieved by you in connection with a breach of these Terms and Conditions or otherwise, has been incorrectly allocated to you, including as a result of an error on the part of Okana, we reserve the right to adjust your programme level to address the breach or error. If you obtain a reimbursement or refund for goods purchased from Okana, an adjustment is also to be made to the programme account, in the amount of the refund granted.

Transfers and customer files

Programme points are non-transferrable: any transactions made by another customer on Okana’s online store cannot be transferred to a different customer(s) for someone else to obtain these programme points.

There can only be one customer for each programme membership. Transactions or points earned from multiple customer files (i.e purchases made under multiple email addresses for one customer) cannot be joined into one programme amount. As a customer and Member of the programme, it’s your responsibility to ensure that we have only one client file for you. If you suspect that you may have more than one client file, please contact: hello@okanaskincare.com

Programme points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions. Programme points have no monetary value and cannot be taken or redeemed as cash, unless otherwise stated as part of the programme.

Rewards and benefits are non-transferable.

New release product bonus points

A product is considered a "new release" for two months after the official launch date of the product. Okana programme Members will automatically receive 1000 bonus points when purchasing a new release product within those two months. Okana reserve the right to change the end date of the new release product period at any time.

Rewards/Benefits

Any rewards, gifts, benefits or promotional offers communicated as part of the Okana programme may include specific offer terms and conditions, including expiry dates. Unless otherwise stated, rewards and benefits can only be redeemed by making a purchase in Okana’s online store.

Member-Only Benefits

Okana will communicate to the appropriate programme members when a member-only benefit is available for redemption. This will happen at a time determined by Okana. Member-Only Benefits could be a gift with purchase, exclusive content,, bonus points or other promotional offers. Member only benefits will be available for one month or until all stock is allocated.

Change of details

It is the customer's responsibility to advise Okana of any change to your details by logging into your account and managing your details accordingly, or by contacting hello@okanaskincare.com. Okana is not responsible for any failure to notify us of your change of details, which may result in you not obtaining the benefit of programme communications, rewards or benefits, or the loss or downgrade of a programme level status.

Suspension, Modification and/or Termination

Okana reserves the right at our discretion, to disqualify any individual we find to be tampering with the entry process, or the programme operation.

Okana may immediately suspend or terminate your participation in the Okana programme if you: (a) are in breach of these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be of fraudulent nature, in relation to Okana New Zealand Limited, the Okana programme, or your customer file; (c) have engaged in inappropriate conduct which undermines the reputation or legitimate interests of Okana; (d) have supplied or are attempting to supply false or misleading information; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Okana programme awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any Okana staff or any other Customers online; or (g) become bankrupt.

If your right to participate in the Okana programme is suspended or terminated, any benefits, rewards, rights and Okana programme level Status you may have accumulated at that time under the Okana programme, shall thereby be suspended or terminated.

We reserve the full rights under our sole discretion to modify, suspend or cancel the programme without notice for any conduct that we believe is in violation of acceptable usage of our loyalty programme.