If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours.
Orders made over the weekend or on a public holiday, we’ll process it the following business day.
Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.
|New Zealand||Free||2 - 4 working days|
|Australia||$15||5 - 10 working days|
Okana is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct. If you have further issues with delivery of your item you can contact us.
You’ll find your tracking number in the dispatched email. Enter this tracking number at www.posthaste.co.nz/tracktrace.html#ABarCode
Okana do not test on animals and do not ask others to do so.
All of Okana formulations are made by our in-house team of bio-chemists and materials-chemists in our own lab.
All of Okana products are manufactured in house as per order basis. All orders are produced fresh, handmade in small batches to maintain freshness and its quality.
At Okana, we like to treat our skincare products the same way you like to treat your food. i.e. all Okana products are free of parabens, sulphates, mineral oil, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, oxybenzone. Our promise to you, If you can not put in your mouth, we will not include it in our product. If you have questions about any ingredient that we use, please reach out to us here and we will provide a response.
Yes all of them. We genuienly believe in animal welfare and being environmental friendly. We do not test our products on animals, nor use their by-product as our ingredient.
Yes absolutely. We will never use any questionable ingredient that can harm your body in long-term. All our products are made from 100% natural edible ingredients.
We recommend storing all of our products in a cool dry place away from direct sunlight. Refrigerating our products will not enhance their longevity. We suggest using all products from Okana within 6 months.
The shelf life of our products is 12 month, but we generally suggest using any products from Okana within 6 months of opening. This ensures the freshness and quality of our ingrdients.
Of course, we would love to help! You can submit an inquiry on our contact page and be sure to let us know what products you’re currently interested in, your primary skin concerns, and your currently daily regimen (if you have one).
We currently have no sample sizes, but we are working on it! Stay tuned for future opportunities to sample our products ❤.